At Boom, every order is carefully packed and dispatched from Dorset on the South Coast of England. Whether you’re ordering from the UK or overseas, I want your shopping experience to be as smooth as possible.

🚚 Shipping:

UK Delivery

All UK orders are shipped with DHL Express. As soon as your order is dispatched you'll receive an email with your tracking number. You'll receive your order within 1-2 working days. 

International Delivery

Yes! Boom ships worldwide with DHL Express.

International delivery times are 1-5 working days for most destinations worldwide.

I always aim to get your Boom to you as quickly as possible. Please note that delivery times can vary depending on your location and customs processing where applicable.

💰 Customs Duties & Taxes:

All customs duties and taxes are included in your order. 

There will be no surprise duties or taxes to pay when your parcel is delivered.

⏱️ Dispatch Times:

At Boom, I always aim to make and dispatch your order as quickly as possible because I’m just as excited for you to receive it as you are! 

My usual dispatch time is 1–5 working days (Monday–Friday).

As many Boom pieces are handmade, personalised or made to order, dispatch times may vary depending on the product and current order volumes. If a product has a longer lead time, this will usually be stated on the product page.

Need your order by a specific date? Please get in touch before placing your order. I’ll always do my best to accommodate urgent orders where possible and can let you know my current dispatch times.

⏳ Pre-Orders:

From time to time, Boom products are available to pre-order.

If you purchase a pre-order item, the estimated dispatch date will always be stated on the product page before you place your order.

If your order contains both pre-order and in stock items, your order will be dispatched together once the pre-order item is ready.

If you’d like your in-stock items sooner, please place them as a separate order.

📍 Tracking Your Order:

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

If you have any questions about your order, just get in touch and I’ll be happy to help.

🔄 Returns:

I hope you absolutely love your Boom order. 

Please note that not all Boom products are eligible for return. As many items are bespoke, personalised or made to order, they are non returnable.

If you’re unsure whether a product is eligible for return, please get in touch before placing your order and I’ll be happy to advise.

If you’d like to return an eligible item, please contact Boom to request a return.

Please do not send your item back without contacting Boom first, as return instructions must be provided before your return is sent.

To be eligible for a refund:

• Items must be unused, unworn and returned in their original condition.
• Returns must be made within 14 days of receiving your order.
• Customers are responsible for organising and paying for the cost of return postage unless the item is faulty or incorrect.
• Refunds can only be issued to the original payment method used when placing your order.
• Exchanges are not offered.

International Returns:

If you’re returning an order from outside the UK, you are responsible for ensuring that all customs documentation is completed correctly.

The parcel must be clearly marked as a “Returned Goods” or “Return to Sender” shipment (where applicable) to avoid customs duties or import charges.

If customs paperwork is completed incorrectly and duties or charges become payable, the return may be refused and sent back to you.

Non-Returnable Items:

As many Boom products are created especially for you, bespoke, personalised, custom made and made to order items are non returnable.

If you’re unsure whether an item is eligible for return, please get in touch before placing your order and I’ll be happy to advise.

For your peace of mind, I strongly recommend returning your parcel using a tracked and insured delivery service, as I cannot accept responsibility for items that are lost or damaged in transit.

Please email info@boombespoke.com to request a return along with your order number & details of the item you would like to return.

💸 Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

🕣 Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@boombespoke.com. 

❗ Faulty or Incorrect Items:

If your order arrives damaged, faulty or you’ve received the wrong item, please get in touch as soon as possible. I’ll always do my best to put things right.

✨ Couldn't find what you were looking for:

If you have any questions about shipping, delivery or returns, please don’t hesitate to get in touch. I’m always happy to help.