Need help? Boom's got you ✨
Frequently Asked Questions
Boom is based on the beautiful South Coast of England in Dorset, UK.
Yes! Boom ships worldwide with DHL.
All duties & taxes are included in your order, so there will be no unexpected customs charges to pay when your parcel is delivered.
I want ordering from Boom to be as easy as possible wherever you are in the world 🌍💫
All duties & taxes are included in your order.
You won't be asked to pay any additional customs duties or taxes when your parcel is delivered ✨
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Simply click the tracking link in the email to follow your parcel’s journey.
If you haven’t received your dispatch email or need help locating your tracking information, just get in touch and I’ll be happy to help.
I aim to get your Boom to you as quickly as possible.
Dispatch times vary from 1-7 working days depending on the products you've ordered.
Some Boom is ready to go , while some is made or finished especially for you. Once your order has dispatched you'll receive an email with your DHL tracking details so you can follow its journey.
Need your order by a certain date? Just drop me a message before placing your order & I'll do my best to help.
Many of my products are restocked, but some collections are limited edition or made in small batches. If there’s something you’ve fallen in love with, sign up for back in stock notifications on the product page to be the first to know when it’s back & keep an eye on Instagram or join the Boom Club to hear about restocks.
Bespoke is where Boom began and remains a huge part of what I do.
I occasionally open my diary for bespoke orders, depending on availability.
I also work with brands and businesses on larger bespoke projects and collaborations.
If you have an idea you’d love to bring to life, feel free to get in touch. I’d love to hear about your project and let you know if it’s something I can help with.
Not at the moment ✨ I really appreciate all the lovely wholesale enquires I receive, so if you haven't already & your interested in stocking Boom, you're very welcome to send me an email and I'll add you to my list for any future updates.
Have an idea for a bespoke collection for your shop or brand? I'm always open to collaborations, so please get in touch, I'd love to hear what you have in mind. ⭐️
Yes! Alongside my collections, I work with brands on bespoke projects, brand activations, events and creative collaborations. If you’re interested in working together, I’d love to hear from you. For more information you can visit our brand activations page.
Yes If your item is eligible for return, returns are accepted in line with my Shipping & Returns Policy. Please refer to the Shipping & Returns page for full details.
If you can’t find the answer you’re looking for, I’d love to help. Simply visit my contact page and I’ll get back to you as soon as possible.